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Member
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| Our
Privacy Policy |
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Lighthouse Press will not require or solicit any personal information
from you unless you place an order. At that time, we only ask for
personal information that is necessary to process and fulfill your order.
This also gives us the ability to contact you should there be a problem
with your order. All
information collected is secure and used only to help us efficiently
process and service your order. Lighthouse Press does not sell or
exchange any personal information with any other individuals,
businesses, or organizations.
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| Secure
Online Ordering |
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Since all of our online shopping transactions are done through a secure
server, you can be sure that your information is safe.
Our secure server software (SSL) is the industry standard and uses 128
bit encryption all
of your personal information including credit card number,
name, and address, so that it cannot be read as the information travels
over the internet. If we detect during the ordering process that
your web browser does not support 128 bit encryption, we may ask
you to upgrade your browser. If you do not wish to upgrade your
browser, we would ask you to order by using our Toll Free telephone
number or by using the simple process outlined under alternative
Fax/Mail ordering. Please DO NOT send credit card
information by email.
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| Placing
an Order |
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Placing an order with Lighthouse Press is easy and safe
. Click here to find out more about our security.
When you have found a product you wish to
purchase, just click the "Add to my cart!" button at the
bottom of any product description. This takes you to a secure
shopping cart page where you can view all of the products that you have selected for
purchase. Once you are at the shopping cart page, you can change
the quantity of a product you wish to purchase, or even delete the
product all together from your shopping cart. You will also have
the option to continue shopping through our site or proceed to the
checkout page.
Viewing your shopping cart does NOT submit
your order or commit you to any purchase.
When you are ready to check out, press
the "Checkout" button on the secure shopping page. An
easy 3-step checkout process will begin: Shipping, Payment and Confirm.
Please note that all orders are
charged in U.S. dollars. Payment for orders placed from outside
the U.S. must be made with a credit card, check or money order made
payable in U.S. dollars.
ORDERING ONLINE with a CREDIT
CARD
 | Please fill out the requested information on the
payment page, including your credit card information |
| Click "Continue" at the bottom of the
checkout page |
| This will take you to the order confirmation page
which provides you with your order information and asks you to edit
or submit your order information. |
| Once you submit your order you will receive a
message that your order and payment was received |
PAYING by MONEY ORDER or CHECK
| If you wish to pay by money order or check, you
must place your order by mail. Please refer to the next
section--"ORDERING by MAIL"--for instruction. |
ORDERING by MAIL
| Please fill out the requested order checkout
information and select your payment type. |
| Click the "Checkout" button at the bottom
of the secure order checkout page. |
| This will take you to the order confirmation page
which provides you with your order information and gives
instructions for making any changes. Please print the order
confirmation page. Simply mail the printout of the order
confirmation page along with your money order, check or credit card
information to |
| Please make all checks and money orders
payable to: Lighthouse Press |
ORDERING by FAX
(requires credit card for payment)
| Please fill out the requested order checkout
information and select your payment type. |
| Click the "Checkout" button at the bottom
of the order checkout page. |
| This will take you to the order confirmation page
which provides you with your order information and gives
instructions for making any changes. Please enter "FAX
ORDER" in the Merchant Instructions dialog. |
| Click "Place Order." An order
confirmation page will appear. Please print the order confirmation
page. Simply fax the printout of the order confirmation page along
with your credit card information to: (585) 594-4207. |
ALTERNATIVE ORDERING by
FAX
(requires credit card for payment) or
MAIL
| If you are uncomfortable with any any of the above
ordering processes,
you may also print a hardcopy of an
order
form, complete the required information and mail it to us
(credit card information must accompany a fax) at the following
address: Lighthouse Press, 35 Ryans Run, Rochester, NY 14624-1160 |
Clicking "Checkout" at the bottom of the
checkout page does not submit your order information and does not commit
you to any purchase. Only when you click "Place Order"
on the order confirmation page will your order by submitted.
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| Order
Confirmation |
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Once you submit your order, you should receive an email confirmation
within 2 business days or less. If you do not receive an email
confirmation within this time, then either the provided email address
was incorrect or we simply did not receive your order. In either
case, please feel free to contact
us to check on the status of your order.
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| Delivery
Times and Backorders |
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Unless otherwise noted, our products that
are not on backorder are available for shipping within 2 to 10 business
days. This means that if you place an order and select standard
shipping, you should receive your product within 5 to 17 business days.
Sometimes we are able to rush an order sooner than the stated delivery
time. If you have any shipping questions or wish to check on the
availability of a product, please contact us at service@ligthhouse-press.com
You may also add special shipping instructions to your order through the
online ordering process.
Backordered Products
Occasionally, a product may be backordered and will not be available for
shipping within our normal delivery schedule. If this is the case,
we will contact you, provide you with an estimate of availability for
the backordered product, and ask how you wish for us to fulfill your
order. The options are as follows:
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ship currently available products by
the shipping option you chose, then ship backordered product(s) when
available by standard shipping with no additional shipping cost to
you, or
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wait for backordered product(s) to
become available, then ship entire order by the shipping option you
chose, or
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ship currently available products by
the shipping option you chose and cancel the backordered product(s).
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Under no circumstances will your
credit card be charged for a backordered product until the item on
backorder is shipped
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| Shipping
Options and Pricing |
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Lighthouse Press regularly ships to residential and Institutional
locations in the United States and Canada. All orders are shipped
by the US Postal Service or FedEx Ground. As a result, we cannot ship to Post
Office Boxes. We can ship to almost any additional location in the
world; however, additional shipping costs apply. In some
circumstances, another shipping vendor may need to be used, which will
be indicated when we provide a shipping price quote. Also be aware
that when shipping to locations outside of the United States, all
applicable duty, taxes, and/or brokerage fees will be charged to you at
the time of delivery. Our freight carrier will collect these charges
& fees from you for your government. Duties and taxes are mandated
by your country, not by our company. The customer is responsible
for paying these additional charges.
| Shipping
Option |
Shipping
Time |
Shipping
Cost Based on Order Size
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Approximate
Total Delivery Time
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| Within
the US |
| USPS
- Priority Mail and FedEx Ground |
3 to
7 business days |
Order
Size |
Ship
Cost |
5-17
business days |
|
$0-$30: $30-$60
$60-$89
$90-$120
$120-$150
$150-$180
$180-$210
$210+
|
$5
$8
$11
$14
$17
$20
$23
$26 |
| Most
Locations Outside the US... |
Canada
(ground) |
3 to
7 business days |
Add
$4.00 to the above |
5-17
business days |
| All other
locations and options |
please
contact
us for a shipping price quote |
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| Return
Policy |
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We employ a rigorous review process on all our products to ensure our customers will be
happy with their purchase. If you are not completely satisfied
with any Lighthouse Press product, you may return it within 30 days of
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